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Shipping & Returns

STANDARD 30-DAY

CableYourWorld is a distributor and is not the manufacturer of the products. Since we do not manufacture the products, we are not liable for any manufacturing defects. All of the products that we offer are new and has the original manufacturer warranty. We properly pack the items and we do not break-open the original manufacturer seal to minimize any risk of damage during transit. We believe that all of the products that we offer surpass each individual manufacturer's strict quality control. Although we are unaware of your decisions to select a specific manufacturer for a product, we will make an effort try to make your shopping experience with CableYourWorld a pleasurable event.

In the rare event, an item has a manufacturer defect within 30-days of invoice, CableYourWorld will split the shipping costs with you to obtain a replacement. The customer would pay to ship the item back to CableYourWorld, CableYourWorld will replace the defective unit and ship the item to you for at our cost. And do not forget to include all of the original packaging material.

We understand that it can be a hassle to conduct an RMA. We will try to make any return process as quick and efficient as possible. With any RMA request, the best way to request an RMA is to complete our online RMA form. The RMA department will contact you within 48 Business hours with regards to your request.

Due to manufacturer restrictions, we are not able to accept return for refund on certain products line. These items are only eligible for an exchange of the same product in the event of a manufacturing defect. Please contact our customer service department with the item you are looking to purchase or check our list of Return Exceptions

Standard 30-Days Return Process

  1. Customer to request for RMA within the 30-Days of invoice date
  2. Upon approval, RMA department will issue an RMA number
  3. Customer will return the product to the warehouse that is designated by the RMA email. The customer is responsible for the return all freight charges and insurance.
  4. Once the warehouse checks the returned product, a replacement will be ship out or refund will be issued minus any restocking fee.
  5. RMA is completed for this order.

Express Cross-Ship 30-Days Return Process

  1. Customer to request for RMA within the 30-Days invoice date
  2. Upon approval, RMA department will issue an RMA number.
  3. RMA department will submit a cross-shipment order. Customer will pay for the cross-shipment order with a valid credit card.
  4. The new replacement is shipped out to the customer.
  5. Once the warehouse checks the defective unit, CableYourWorld will issue a refund for the cross-shipment order. Any shipment upgrade for the cross-shipment is not refundable.
  6. RMA is completed for this order.

Return for Refund or Replacement

Unopened Items

Most of the unopened items offered by CableYourWorld.com are returnable within 30 days. An unopened item is deemed to be in the original product with the manufacturer seal still intact with all of the original packaging materials.

Any request to return an unopened item for a refund will have an imposable restocking fee up to 40%. Shipping costs are not refundable

Opened Items

Certainly opened items are not returnable for refund. If the item is defective, we will replace the unit with the same make and model. Please refer to Return Exception for details.

Any request to return an opened item for a refund will have an imposable restocking fee up to 40%. Shipping costs are not refundable

Items that are marked with Manufacturer Direct warranty item are not returnable to CableYourWorld. Any warranty claim will have to be made directly to the respective manufacturer.

Due to manufacturer restrictions, we are not able to accept return for refund on certain products line. These items are only eligible for an exchange of the same product in the event of a manufacturing defect. Please contact our customer service department with the item you are looking to purchase or check our list of Return Exceptions.


SHIPPING ERROR

Received Wrong Item

We understand how frustrating it is to receive the wrong item. Therefore, contact us immediately via our Customer Service and Return Department Online service, or call us at 1-631-509-1180. The correct item will be shipped to you immediately upon our receipt of the incorrect item.

Item Damaged in Transit

If you receive a shipping carton that shows obvious damage, please refuse the shipment. The shipping carrier is responsible for these damages, not you. If, upon opening the carton, you discover that the product was damaged during shipment, contact the carrier for inspection. If your order was shipped via UPS and arrives damaged, save the original packing materials and call UPS (1 800 PICK UPS) to report the damage. Then please contact us via our Customer Service and Return Department Online service, or call us at 1-631-509-1180, and CableYourWorld.com will file a claim.